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Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the relationship between Railway Media Limited (“we,” “us,” “our,” or “Railway Media”) and clients (“you,” “your,” or “Client”) who access our website or use our services. By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Company Information

  • Legal Business Name: Railway Media Limited
  • Business Registration Number: 72251150
  • Address: 9/F Amtel Building, 148 Des Voeux Road Central, Hong Kong
  • Contact: jeffrey@railwaymedia.org

3. Services

Railway Media provides web design and digital marketing services, including but not limited to:

  • Website design and development
  • Online advertising campaign creation
  • Campaign optimization
  • Landing page building and optimization
  • Website maintenance and hosting

4. Service Terms

4.1 Website Development

  • Websites will be delivered within 2 weeks from the date of project commencement, contingent upon timely client feedback.
  • Client is entitled to up to 3 revisions of website content. Additional revisions may be provided at Railway Media’s sole discretion.
  • Payment terms: 50% deposit due upon project commencement, with the remaining 50% due upon project completion.

4.2 Digital Marketing Services

  • Marketing campaigns will be designed according to the agreed-upon scope of work.
  • Railway Media does not guarantee specific performance metrics or results.
  • Campaign optimization is an ongoing process requiring client cooperation.

5. Payment Terms

5.1 Payment Methods

  • Payments are accepted via bank transfer.
  • Subscription services are processed through Airwallex.

5.2 Payment Schedule

  • For website development: 50% upfront, 50% upon completion.
  • For ongoing services: Monthly payments as per agreed schedule.

5.3 Late Payments

  • Failure to make timely payments may result in:
    • Pausing of active marketing campaigns
    • Website being taken offline (for maintenance clients)
    • Termination of services

5.4 Refund Policy

  • All sales are final. No refunds will be provided unless required by Hong Kong law.

6. Intellectual Property

6.1 Ownership of Deliverables

  • Upon full payment, clients will own the website developed by Railway Media.
  • Marketing campaign content remains the property of Railway Media unless specifically transferred through sale.

6.2 Client Content

  • Clients retain all rights to content they provide (logos, text, images, etc.).
  • By providing content, clients grant Railway Media a non-exclusive license to use, reproduce, adapt, and publish such content solely for the purpose of providing the agreed services.

6.3 Portfolio Rights

  • Railway Media reserves the right to display and link to completed client websites as part of its portfolio.
  • We may describe our work on your project in our promotional materials unless you specifically request otherwise in writing.
  • We will not disclose confidential information about your business operations.

7. Limitation of Liability

7.1 Service Warranty

  • Services are provided “as is” without warranty of any kind, either express or implied.
  • Railway Media does not guarantee that services will be error-free or uninterrupted.

7.2 Limitation of Liability

  • Railway Media’s liability shall be limited to the amount paid by the client for the specific service in question.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
  • We are not liable for damages resulting from:
    • Client’s failure to provide accurate information
    • Third-party services or products
    • Force majeure events

7.3 Indemnification

  • Clients agree to indemnify and hold harmless Railway Media from any claims, damages, liabilities, costs, or expenses arising from client’s content, use of services, or violation of these Terms.

8. Termination

8.1 Termination by Client

  • Clients may terminate subscription services at any time with written notice.
  • No early termination fees apply for subscription services.
  • For website hosting and maintenance services, clients are responsible for migrating to new hosting. Railway Media can assist with migration for an additional fee.

8.2 Project Abandonment

  • Projects inactive for 30 days due to client non-responsiveness may be considered abandoned.
  • Railway Media reserves the right to close abandoned projects with no refund of deposits.
  • Reactivation of abandoned projects may incur additional fees.

9. Privacy and Data

9.1 Data Collection and Storage

  • We collect and process personal data as necessary to provide our services.
  • Client data is stored securely and processed in accordance with Hong Kong’s Personal Data (Privacy) Ordinance.
  • We retain client data for as long as necessary to provide our services and comply with legal obligations.

9.2 Cookie Usage

  • Our website uses cookies to enhance user experience and analyze website traffic.
  • By using our website, you consent to our use of cookies in accordance with our Privacy Policy.

9.3 Third-Party Integrations

  • Our services may utilize third-party tools and platforms.
  • Third-party services are subject to their own terms and privacy policies.
  • Railway Media is not responsible for the privacy practices or content of third-party services.

10. General Provisions

10.1 Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of Hong Kong.

10.2 Dispute Resolution

  • Any disputes arising from these Terms shall first be addressed through good-faith negotiation.
  • If negotiation fails, disputes shall be resolved through arbitration in Hong Kong in accordance with the Hong Kong International Arbitration Centre Administered Arbitration Rules.
  • The arbitration shall be conducted in English by a single arbitrator.

10.3 Amendments

  • Railway Media reserves the right to modify these Terms at any time.
  • Continued use of services following any modification constitutes acceptance of the modified Terms.

10.4 Severability

  • If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

11. Contact Information

For questions regarding these Terms, please contact: